Outsourced Helpdesk for MSP
Empowering MSPs with Affordable, White-Label Helpdesk from Egypt—Always Ready When You Can’t Be.
Why Choose Our Outsourced Helpdesk?
Reliable After-Hours and Overflow Support with Cost-Effective Solutions and Enhanced Client Satisfaction.
No long-term contracts—adjust support as your business grows.
Slash overhead costs by utilizing our fully outsourced helpdesk team.
Work with skilled professionals specializing in MSP-focused solutions to ensure top-notch service.
Flexible Helpdesk Support Plans
Find the perfect helpdesk solution for your business with support tailored to your schedule—weekday or full-week options available
Get dependable support during business hours, either 5 days a week or all 7 days, so your team stays productive.
Extended coverage for high-demand operations—choose 5-day support or daily 7-day coverage to keep things running smoothly.
Around-the-clock support whenever you need it, with 24/5 weekday coverage or full 24/7 support, ensuring help is always just a call away.
Experience Seamless Outsourcing
Why Outsource Helpdesk
We’re committed to delivering world-class support when you need it at competitive rates that help your business thrive around the clock.
Full-Tier Support
Our skilled technicians handle all support levels (L1, L2, and L3) covering everything from basic troubleshooting to complex technical issues.
Round-the-Clock Support
Our skilled Egypt-based team provides continuous support, bridging time zones to keep your clients connected and your business running smoothly.
World-Class Support, Local Prices
Experience high-caliber support at competitive rates, leveraging Egypt’s lower operational costs to maximize value for your business.
Flexible, Month-to-Month Contracts
Adapt your support services to your business needs without long-term commitments.
Swift Onboarding
Our trained support team integrates quickly with your operations, minimizing downtime and helping you focus on growth.
F.A.Q.
An outsourced helpdesk service provides IT support functions managed by a third-party provider. This includes handling customer inquiries, troubleshooting technical issues, and offering assistance via ticketing systems, email, and chat.
Nexenet’s helpdesk team adapts to your tools and processes. Our specialists use your existing ticketing system, PSA, RMM, and documentation tools to ensure a seamless fit. We also manage shift handovers when needed, so it feels like we’re part of your in-house team.
Typically, our onboarding process takes 1-2 weeks if we have immediate access to your RMM, PSA, and documentation. During this time, we familiarize ourselves with your workflows, conduct system tests, and ensure our support aligns with your standards for a smooth transition.
Your clients can reach us via email, chat, and ticketing. We’ll integrate seamlessly with your tools and processes to ensure a fully branded, white-label experience.
Absolutely! Nexenet provides a white-label helpdesk service, allowing us to represent your brand seamlessly. We handle support under your name, using your logos and communication styles, so your clients receive a consistent experience while you focus on growing your business.
Nexenet provides flexible pricing options to fit your needs:
- Cost per Ticket: Pay only for the support tickets generated, perfect for businesses with fluctuating support needs.
- Cost per Client: A straightforward flat rate per client, simplifying your budgeting and providing predictable costs.
- Cost per End User: Tailored pricing based on the total number of users supported, ideal for growing businesses and providing scalable support.
Contact us to discuss your specific needs and find the pricing model that works best for you.
Get Expert IT Support Anytime, Anywhere
Get Quick and Reliable Support
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